Returns & Exchanges

We want you to love your rest, which is why we offer a 200-night trial on our mattresses and a hassle-free 30-day return policy on all accessories. If you aren't completely satisfied with your sleep experience, we will arrange a collection and provide a full refund.

1

Initiate Your Request

Visit our online returns portal or contact our dedicated sleep support team with your order number to start the return process.

2

Schedule a Collection

For mattresses and large items, our specialized courier will contact you to arrange a convenient time to collect the product directly from your home, free of charge.

3

Prepare for Pickup

There is no need to squeeze the mattress back into its original box; simply ensure it is accessible and ready for our team to handle the heavy lifting.

4

Receive Your Refund

Once our team confirms the collection, we will process your full refund back to your original payment method within 14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing